The terms and conditions outline the rules and regulations for the use of Makreem’s website and services. By accessing this website, our social media pages, our store, or using our services, you agree to be bound by these terms and conditions, terms of service, all applicable laws, and regulations, and agree compliance with any applicable local laws. If you do not agree with any part of these terms and conditions, you must not access this website or use our services. We reserve the right to change or update these terms and conditions at any time without prior notice. Your continued use of this website or our services after any changes constitutes your acceptance of the new terms and conditions. In case you do not agree with any of the terms and conditions related to our products and services, we request you to kindly do not use or access our website, social media pages, our store and/ or access this site. The materials contained in this website, our social media pages and our online store are protected by applicable copyright and trademark law.
Account Registration: To access some features of this website, our store, or social media pages, or use some of our services, you may need to create an account. You must be at least 18 years old and have the legal capacity to enter into a contract to register an account. You must provide accurate and complete information when creating an account and keep it updated at all times. You are responsible for maintaining the security and confidentiality of your account and password. You must not share your account with anyone else or use anyone else’s account without their permission. You must notify us immediately if you suspect any unauthorized access or use of your account. You are solely responsible for all activities that occur under your account. We reserve the right to suspend or terminate your account at any time, for any reason, without notice or liability. We may also limit your access to certain features or services at our sole discretion.
Orders and Payments: You can place orders for our products or services through our website, email, WhatsApp, phone call, SMS or by contacting us directly. You must provide valid and complete payment information when placing an order. You agree to pay all applicable prices, taxes, fees, and charges for your order, as and if applicable and updated as per law. We may use third-party payment processors to process your payments. You agree to comply with their terms and conditions. We reserve the right to accept or reject any order at our sole discretion. We will confirm your order by phone call, WhatsApp message, SMS, or letter, as per convenience or agreement. We are not liable for any errors or delays in processing your order. We may cancel your order at any time, for any reason, without notice or liability.
Order Processing and Shipping: The store will make confirmation of each order including the delivery details and ship all orders within 2-3 business days. We will not be responsible for any damage or loss of items during shipping.
Shipping and Delivery: We offer free nationwide shipping for delivering our products. We will provide you with shipment details once we ship your order. We are not responsible for any loss, damage, or delay caused by third-party carriers or factors beyond our control. We will try our best to deliver your order within the estimated timeframe, but we cannot guarantee it. If you do not receive your order
- We follow up with each client and potential customer to seek detailed information about requirements (short-term and long-term) and advise proper solutions accordingly
- We guide and help the customer to take the best decision
- Customer reviews, feedback, and suggestions are properly recorded, managed, and addressed
- We deliver the products as per the confirmed order and delivery notes
- We provide free-of-cost delivery nationwide and may change as per terms and conditions
- We discuss and mutually decide the delivery timeline, urgent and priority orders are shipped within 24 hours
- We also entertain Orders via phone call, SMS, and/ or WhatsApp conversation to ensure we and the customer both understand the requirement